FAQ

Welcome to the Morerton FAQ page. Here you'll find answers to the most common questions about our products, delivery, returns and customer support. If you need further assistance, our team is always here to help.

How long does delivery take?

Our estimated delivery times are as follows:

Order processing: 1–3 business days (Monday–Friday, excluding public holidays)
Shipping time: 6–9 business days (Monday–Friday)
Total estimated delivery: 7–12 business days

These are estimated timeframes and may vary slightly due to carrier delays, customs processing or busy periods. For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders within Canada, with no minimum purchase.

Will I have to pay taxes, duties or customs fees?

Prices shown on the website do not include sales tax. Applicable GST, HST, PST or QST is calculated at checkout based on your province and shown before you confirm your order.

Orders shipped from outside Canada may be subject to import duties or customs handling fees collected by the carrier on delivery. Where these apply, they are set by the Canada Border Services Agency and are the responsibility of the recipient. If you are ever charged an unexpected fee, contact us and we will look into it with you.

Where is Morerton based?

Morerton is an online-only store operated by Cavaleirus LLC, a limited liability company registered in the State of Wyoming, United States. We ship to customers across Canada.

Our registered business address is: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States.

Please note that this is our registered business address and not a returns address. Always contact us before sending anything back.

What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at info@morerton.com or on + 1 647 558675.

Please include clear photos of the issue so we can resolve it as quickly as possible. In these cases we cover the full cost of the return.

Can I cancel my order?

If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible. We can usually make changes within 1–3 business days of purchase.

Once an order has been dispatched, cancellation is no longer possible and the return process applies.

What is your return policy?

You have 30 days from the day your order is delivered to request a return, for any reason and without giving an explanation.

Items must be unworn, unused and in their original condition and packaging
Please contact us before sending anything back — we will send you the return address and instructions
Returns should be sent using a tracked shipping method

Full details can be found in our Return & Refund Policy.

When will I receive my refund?

Once your return has been received and inspected:

Approved refunds are processed within 10 business days
Refunds are issued to your original payment method
Your bank or card issuer may take additional time to post the refund to your account

How can I contact customer support?

Email: info@morerton.com
Phone: + 1 647 5586750

Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST/EDT, Toronto time). We aim to respond to all enquiries within 1–2 business days.

Do you ship internationally?

At this time we deliver to customers within Canada only.

Do you have a physical store?

No. Morerton operates exclusively online and does not have a physical retail location.

Can I place bulk or business orders?

For wholesale or bulk enquiries, please contact us at info@morerton.com.

How can I track my order?

Once your order has been dispatched you will receive a tracking number by email.

Tracking updates may take 24–72 hours to appear
You can follow your delivery at any time using the tracking information provided

Contact Information

Website Name: Morerton
Business Name: Cavaleirus LLC
Business Address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Email: info@morerton.com
Phone Number: + 1 647 5586750
Wyoming Entity ID: 2025-001824140