Refund policy

Last updated: September 4, 2026

We want shopping at Morerton to feel easy and worry-free. That's why we run a clear 14-day return policy, alongside any rights you already hold under the consumer protection laws that apply in your province or territory.

14-Day Returns (Change of Mind)

You're welcome to return your order for up to 14 days after it has been delivered.

For a return to be accepted:

The item must be unworn/unused and in its original condition
All original packaging, tags and included accessories must be present and complete
The item must not belong to one of the excluded categories listed further below

Our support team is glad to help at any point in the process: info@morerton.com

Restocking Fees

There are none. Morerton never charges restocking fees on returned items.

Quick Overview

Returns accepted for 14 days after delivery
Items must come back unused and in original condition
Packaging, tags and included accessories must be complete
No restocking fees of any kind
Faulty, damaged or incorrect items are always resolved with you — see below
Our customer service team is here for every question

Your Statutory Rights

Nothing in this policy limits any legal warranty, guarantee or remedy you may have under the consumer protection legislation of your province or territory. If your item is faulty, arrives damaged or isn't what you ordered, those rights apply regardless of the 14-day window above.

Return Shipping

Covered by us — Morerton pays the return shipping when your item:

arrives damaged
turns out to be faulty
doesn't match what you ordered

If that's the case, email info@morerton.com before shipping anything back, so we can review the situation and send you the correct instructions.

Covered by you — return shipping is at your cost when you're sending something back because you've changed your mind, picked the wrong item, the fit isn't right, or you simply don't want it anymore.

Requesting a Return

Email us at: info@morerton.com

Please provide:

your order number
the reason for your return
photos of the item, if it arrived damaged, faulty or incorrect

After we've looked at your request, you'll receive step-by-step return instructions.

Before you ship, please confirm that:

the item is packed securely
original packaging, tags, accessories and paperwork are all enclosed
you're using a trackable shipping service

Morerton doesn't provide return labels, except when an item is damaged, faulty or was delivered in error.

Return Address

We'll share the return address once your request has been approved. Please don't ship anything before contacting us — unannounced returns can slow the process down.

Getting Your Refund

Once your return reaches us, we check it against the conditions above.

After approval:

your refund goes back to the original payment method
processing typically takes no more than 10 business days after we receive the returned item
your bank or payment provider may need additional time before the amount appears in your account

You'll hear from us the moment your refund has been issued.

Swaps & Exchanges

Rather have a different size, colour or product? Just email: info@morerton.com

We'll gladly walk you through the options.

What Can't Be Returned

Some products are excluded from change-of-mind returns for hygiene, safety or personalisation reasons. Where this applies, it's clearly stated on the product page:

personalised or made-to-order items
hygiene-sensitive products, where applicable
items that have been worn, used, washed, damaged or altered after delivery

These exclusions never affect your statutory rights for faulty or misdescribed goods.

Still Have Questions?

Short answers to common return and refund questions are also on our FAQ page.

Contact Information

Website Name: morerton.com
Business Name: Cavaleirus LLC
Business Address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Email: info@morerton.com
Phone Number: +1 647 5586750
Wyoming Entity ID: 2025-001824140